Services I Offer
All tailored to help you move faster, retain more, and scale with confidence. With 15+ years of leadership experience in operations, customer retention, and project management, I partner with growing companies to minimize customer attrition, streamline systems, and build sustainable success.
Operational Strategy & Process Design
Transform your business operations with strategic process optimization and systematic improvements.
- Workflow audits & efficiency improvements
- Standard Operating Procedures (SOP) creation
- KPI setup and custom dashboard reporting
- Process automation recommendations
Customer Retention & Loyalty Programs
Build lasting customer relationships through data-driven retention strategies and loyalty programs.
- Churn analysis and recovery strategies
- Customer journey mapping and experience design
- Loyalty, referral, and rewards program development
- Customer lifetime value optimization
Project & Change Management
Execute projects with clarity, speed, and accountability using proven methodologies.
- Project planning, execution & team coordination
- Agile, Scrum & waterfall methodologies
- Change management & communication planning
- PMO setup or optimization
Payment Systems & Subscription Optimization
From checkout to chargebacks, make every transaction smooth and secure.
- Credit card/payment processing consulting
- Billing flow optimization & cost reduction
- Subscription model design (tiers, trials, pricing)
- Chargeback & fraud prevention strategies
Recommended for: E-commerce, fintech, or recurring revenue models
Leadership Coaching & Team Enablement
Build confident leaders and high-performing teams through structured coaching and systems.
- 1:1 management coaching
- Remote team system setup
- Meeting and communication frameworks
- Training for new or growing managers
Startup & Entrepreneur Support
Turn your idea into a scalable, thriving business with comprehensive startup support.
- Go-to-market strategy & launch planning
- Subscription business setup
- Customer service system setup (chat, CRM, help desk)
- Retention-first brand strategy
Ready to Get Started?
Whether you're a startup founder, an operations lead, or a CEO ready to reduce customer attrition and scale your systems, let's talk about your goals.